Case Study: Culligan improves technician scheduling and service quality with GeoConcept Opti-Time Global GeoScheduling

Culligan - Customer Case Study

Culligan, a market leader in water treatment, faced a significant challenge in optimizing the complex schedules of its 230 technicians and delivery personnel across France. This complexity, stemming from its unique service-based competitive advantage, led to inefficient routing and a high volume of travel kilometers. To address this, Culligan partnered with vendor GeoConcept to implement its Opti-Time Global GeoScheduling solution as part of its larger Optiservice project.

The GeoConcept solution integrated all of Culligan's professional constraints, allowing local assistants to manage electronic schedules in real-time. This enabled better route optimization and more efficient rescheduling. The implementation by vendor GeoConcept yielded substantial results, including an expected 12% improvement in technician productivity and a 10% reduction in travel time between missions. This led to significant gains in operational efficiency, reduced kilometers driven, and an improved quality of customer service.

Culligan

Stéphane Dabas

Culligan