Case Study: C Chez Vous cuts appointment lead time by 2 days with GeoConcept's Nomadia Field Service

C Chez Vous cuts appointment lead time by 2 days with GeoConcept

The customer, C Chez Vous, a specialist in the home delivery of bulky items for CDiscount, faced challenges in managing hundreds of complex daily delivery routes and reducing the long lead time for customer appointments. They partnered with the vendor GeoConcept to implement its Nomadia Field Service solution for schedule optimization and automated appointment booking.

GeoConcept's solution automated the entire flow from order to delivery, featuring a natively integrated booking module that proposed appointments immediately after an order was placed. This implementation reduced C Chez Vous's appointment lead time by two days and cut mileage by 10 to 15%, resulting in significant transport cost savings and an improved customer experience.

C Chez Vous