Case Study: Bubendorff boosts field technician scheduling efficiency with GeoConcept’s Opti-Time GeoScheduling

Bubendorff - Customer Case Study

Bubendorff, a manufacturer of electrical rolling shutters, faced the challenge of rationalizing and optimizing the scheduling of field technician callouts across France. To address this, the company selected vendor GeoConcept and its flagship scheduling optimization solution, Opti-Time GeoScheduling.

The GeoConcept solution automated and optimized the scheduling process with custom parameters for lead times and technician skills. This implementation resulted in a proven 20% productivity gain and dramatically increased scheduling capacity, from 30-40 appointments per day per assistant to 80-120. This allowed Bubendorff to quadruple its number of annual callouts while only doubling its number of scheduling assistants, greatly improving operational efficiency and customer satisfaction.

Bubendorff

Nourdine Benkemouche

Planning and Intervention Manager