Case Study: Bubendorff boosts appointments by 185% with GeoConcept's Nomadia Field Service

Bubendorff boosts appointments by 185% with GeoConcept

GeoConcept, now operating under the name Nomadia, implemented its Field Service solution for Bubendorff, a specialist in electric roller shutters. The customer's challenge was managing the large-scale after-sales service commitment required by its exclusive free 7-year warranty, which covered 4 million shutters. Manual scheduling with disconnected tools was inefficient, limiting planners to only 30-40 appointments per day.

The Nomadia Field Service solution automated this process with night-time optimization, which reschedules all pending appointments automatically each evening. This resulted in a 185% increase in appointments booked and allowed each planner to handle 80-120 appointments daily. With the support of Nomadia, Bubendorff quadrupled its number of interventions despite only doubling its planning staff, turning its warranty promise into a significant operational advantage.

Bubendorff