Case Study: Rio Grande Council of Government enhances 9-1-1 response with GeoComm Maps

Rio Grande Council of Government goes live in February with GeoComm cloud-native mapping

The Rio Grande Council of Governments (RGCOG), a regional entity managing 9-1-1 services for five rural counties, sought to implement a modern, cloud-native call-handling system. They partnered with vendor GeoComm to utilize their GeoComm Maps service as part of this technological upgrade to improve emergency response capabilities in their challenging, mountainous geography.

The solution implemented by GeoComm provided a cloud-native, vendor-agnostic mapping platform integrated with Carbyne's APEX call-handling system. This gave dispatchers a common operating picture with comprehensive maps, significantly improving situational awareness. According to RGCOG's Executive Director, GeoComm positioned their counties to be better prepared for all emergencies, enabling them to respond more quickly and save lives.

Rio Grande Council of Government (rgcog)