Case Study: New Mexico strengthens emergency response with GeoComm GIS data services

New Mexico strengthens emergency response across 40 PSAPs with GeoComm

The customer, New Mexico, faced a significant challenge in managing emergency response across its vast rural areas. With over 100 local governments contributing GIS data with varying standards, the state's more than 40 Public Safety Answering Points (PSAPs) were dealing with outdated and conflicting information, risking misrouted 911 calls and delayed help. To address this critical need for reliable, public safety-grade data, New Mexico partnered with vendor GeoComm.

GeoComm provided GIS services and its Vesta Map Local platform to support the state's coordinated approach to aggregating and standardizing data. This solution ensured maps were updated monthly, giving dispatchers reliable location intelligence. The impact included faster caller identification, reduced call transfers between PSAPs, and significantly improved response times, ultimately helping to keep over 1.5 million people safe.

New Mexico