Case Study: El Paso – Teller County 9-1-1 Authority achieves improved, dependable, and compliant GIS data with GeoComm

El Paso – Teller County 9-1-1 Authority achieves 98% NG9-1-1 GIS data synchronization with GeoComm

The El Paso – Teller County 9-1-1 Authority faced significant challenges with its GIS data, which was inconsistent, error-prone, and maintained across multiple databases without a proper quality control system. After staff turnover, the new team was unsure how to resolve these issues, which were critical for 9-1-1 call routing and emergency response. They consulted with vendor GeoComm to assess their data and workflows.

GeoComm implemented a solution using its GIS Data Hub, a cloud-based service that automated error identification and streamlined data management. This provided a single source for data and a simplified workflow process. As a result, the Authority's GIS data is now nearly error-free, close to a 98% synchronization rate required for compliance, and the internal team has regained complete ownership of its maintenance, relying on GeoComm only for consultative support.

El Paso – Teller County 9-1-1 Authority