Case Study: County Human Services Center accelerates support service applications with Genus Technologies mobile automation

County launches mobile app to accelerate applications for critical support services

The County Human Services Center, a human services division for a populous US county, faced the challenge of a slow, manual, and risky process for handling resident application documents. The division partnered with Genus Technologies to replace this paper-based system with a secure mobile solution, aiming to streamline submissions into their electronic case file and get residents access to support services faster.

Genus Technologies developed a mobile application using the Kofax platform to enable field workers to capture and submit documents digitally from residents' homes. This solution seamlessly integrated with the county's existing IBM FileNet system, ensuring HIPAA compliance. The results were transformative, slashing document processing time from 24 hours to just 45 seconds, significantly reducing security risks, and allowing field workers to focus on delivering benefits instead of managing paperwork.