Case Study: America’s Favorite Pharmacy achieves scalable prescription order processing with Genus Technologies and Tungsten Automation

America’s favorite pharmacy scales prescription order processing for 1M+ annual orders with Genus Technologies

The customer, a leading U.S. retail pharmacy chain, faced a challenge with its outdated workstation-based software that processed over a million annual prescription orders. They needed to either perform a costly upgrade or find a new solution to avoid disruption. They partnered with vendor Genus Technologies to implement a server-based platform powered by Tungsten Automation technology.

Genus Technologies architected a customized solution using several Tungsten Automation products. The results provided complete scalability for growth, near-zero downtime, automated scan verification, and accurate extraction of crucial metadata. This enabled the pharmacy to efficiently manage its high volume of faxed and mailed orders.