Case Study: a leading workers' compensation provider streamlines billing with Genus Technologies and Tungsten Automation

a leading workers' compensation provider simplifies billing for 1.3 million workers with Genus Technologies

A leading workers' compensation provider in Texas, which serves over 62,000 businesses, faced a critical challenge when its legacy billing system was phased out. The company needed to find a new solution that would not only maintain uninterrupted billing but also reduce system complexity and simplify workflows. They selected Genus Technologies to implement a solution powered by Tungsten Automation (formerly Kofax) technology to address these objectives.

Working with Genus Technologies, the provider implemented the Tungsten Automation solution, which eliminated extensive custom programming and simplified workflows based on staff needs. The results included enhanced extraction of critical data from billing documents, a greatly improved user interface, and increased workflow efficiency. This ensured accurate billing codes, reduced processing time, and optimized resource allocation, allowing the company to achieve its goals without disruption to its services.