Case Study: TELUS Health Care Centre creates a warmer, patient-first care experience with Gensler

TELUS Health Care Centre wins 2025 CREW Calgary Interior Design Innovation Award with Gensler

Telus Health Care Centre faced the challenge of making healthcare less intimidating and more human-centered. They sought to create a space that blended the latest technology with hospitality to support long-term wellness and collaborative health goals. The vendor, Gensler, provided design services to address this need.

Gensler's solution implemented hospitality-driven and biophilic design, featuring curved wood-slat walls, digital projections, and soothing color schemes to create a calm, restorative environment. The impact was a shift in how patients experience care, leaving them feeling calmer and more in control. The result is a new clinic that builds trust, strengthens patient connection, and turns routine care into a positive, empowering experience.

Telus Health Care Centre