Case Study: Banco BNI Europa achieves rapid BPM automation and improved process control with Genpact Cora Orchestration (PNMsoft Sequence)

Portugal’s Best Digital Bank transforms processes with PNMSOFT Sequence

Banco BNI Europa, an award-winning digital challenger bank in Portugal, needed to automate manual HR and administrative workflows to support rapid growth, reduce errors, improve process control and traceability, and better measure KPIs. To meet these needs the bank selected PNMsoft Sequence as its BPM platform, powered by Genpact Cora Orchestration.

Genpact Cora Orchestration helped deploy PNMsoft Sequence to automate five core admin processes (timesheets, vacation registration, absence justification, expenses refunds and executive approvals), implemented by partner LBC. The platform was rolled out in weeks, added auditing, monitoring and reporting, enabled HotChange® updates with no downtime, and drove process standardization, faster execution and positive user adoption across the bank.

Banco BNI Europa

Susana Fonseca

Organization Manager