Case Study: Ministry of Industry Trade & Labor achieves 70% faster import licensing with PNMsoft SEQUENCE

Ministry of Industry Trade & Labor - Customer Case Study

The Ministry of Industry Trade & Labor (MITL), which regulates billions in imports, faced a slow and frustrating manual process for granting import licenses. The challenge involved long queues, paper forms, and wait times extending to months for importers. To address this, the ministry turned to vendor Genpact Cora Orchestration and its SEQUENCE BPM platform.

Genpact Cora Orchestration implemented a streamlined online solution using SEQUENCE, automating the application and approval workflow. This resulted in a dramatic 70% increase in process efficiency, reducing license approval times from weeks to just 1-4 hours. The solution provided faster service for citizens, better-informed customs agents, and central monitoring for executives, leading the ministry to expand its use of SEQUENCE to other departmental processes.

Ministry of Industry Trade & Labor

Shimon Bruner

Chief Information Officer