Case Study: AON Hewitt achieves faster, more visible benefits management with Genpact Cora Orchestration

How Aon Hewitt gained Greater Insights with a sharp, new workflow tool

AON Hewitt, a global leader in human resource solutions, needed to speed up and simplify workflow in its new Greater Insight benefits administration system while minimizing IT involvement. To solve persistent bottlenecks, lack of visibility and manual case handling, AON Hewitt chose Genpact Cora Orchestration and its Cora SeQuence workflow product to provide an easy-to-configure engine embedded into Greater Insight.

Genpact Cora Orchestration implemented Cora SeQuence inside Greater Insight to automate previously manual steps, route cases to the right teams, and let business users create and delegate processes without heavy IT support. The result: 2,000+ users now access faster turnaround, fewer errors, improved case visibility and better management reporting—delivering clear gains in process speed, accuracy and client responsiveness for AON Hewitt.

AON Hewitt

Robert Dawkins

Business Analyst