Case Study: Escapia achieves faster, high-quality multilingual support with Gengo

Homeaway - Customer Case Study

Escapia, a vacation rental marketplace serving a multilingual audience, needed a way to localize help articles, email templates, FAQs, and support content for users around the world. The team wanted to improve the booking and support experience across multiple languages while keeping translation fast and consistent, and they turned to Gengo for help.

Using Gengo’s translation service, Escapia localized customer-facing content more quickly and with better quality, creating a fully localized experience for travelers and property managers. The result was faster template creation, improved support for international users, and a smoother self-serve experience that helped reduce support costs and strengthen customer satisfaction.

Escapia

Shannon Martin

Director of Global CE Operation