Case Study: TV Cidade improves customer service and cuts costs with GeneXus (GXVision)

TV Cidade - Customer Case Study

TV Cidade, a cable TV, broadband Internet and IP telephony provider operating across 15 Brazilian states, needed an IT solution to improve customer relations that allowed third‑party independent maintenance, adaptability to business changes and growth, and reduced maintenance, communication, processing and human resources costs. They chose GXVision, a Convergent Customer Care & Billing System built with GeneXus, as the most suitable technology.

GeneXus implemented GXVision in a three‑stage rollout completed in 180 days; the system now serves 17 TV Cidade operations and almost 400 users. The GeneXus-built solution improved customer service performance, met the company’s goals, and delivered measurable reductions in operational and maintenance costs for TV Cidade.

TV Cidade

Lilian Loescher Curado

Director of Operations