Case Study: Polak Group achieves intelligent, customer-focused transformation with GeneXus

Transformation into an intelligent company focused on the customer experience

Polak Group, a Mexican chemicals conglomerate with four companies and a 100-year history, needed to move from traditional operations to an intelligent, customer-focused organization. To modernize methodologies and processes and put ICT at the center of its strategy, Polak Group engaged GeneXus (using the GeneXus platform) to drive its digital transformation.

By implementing GeneXus-driven solutions, Polak Group redesigned processes and the customer experience cycle across its businesses. GeneXus enabled faster digitization and process change, resulting in an improved customer experience and positioning Polak Group for growth and greater profitability as an intelligent, technology-led company.

Polak Group

Ruperto Hernández

IT Manager