Case Study: TJX Companies achieves unified global store security and enhanced in‑store experience with Genetec

TJX Companies - Customer Case Study

TJX Companies, a global off-price retailer with some 3,800 stores worldwide and more than $33 billion in revenue, faced the challenge of protecting people, products and the in‑store experience while managing thousands of cameras, disparate systems and growing security threats. To unify operations and improve loss prevention and customer safety, TJX Companies turned to Genetec and deployed Security Center Omnicast.

Genetec’s Security Center Omnicast gave TJX Companies centralized, multi‑site video management and analytics, enabling remote access to evidence, unified data sharing across marketing, operations and loss prevention, and simpler contract and system management. The solution has reduced on‑site evidence collection, cut integration overhead, enabled proactive identification (including facial/device ID tracking and automated PA alerts) and delivered insight‑based reporting and AI-ready capabilities to better protect staff, customers and inventory.

TJX Companies

Richard Peck

Senior Vice-President