Case Study: Hines improves submeter billing accuracy with Genea

Hines improves submeter billing across 6 million square feet with Genea

Hines, a global real estate firm, faced challenges with inaccurate submeter billing and a lack of support across its portfolio of over 6 million square feet of Class-A office space. The company partnered with vendor Genea to overcome these issues and improve the transparency of its billing process.

Genea conducted an extensive audit that identified outdated meters and incorrect multipliers. The vendor implemented its cloud-based submeter billing system and provided 24/7/365 support. This solution transformed the billing process for Hines, ensuring accuracy and empowering the company to focus on delivering exceptional property management services.

Hines