Case Study: Repair Care achieves scalable field service operations with Gen25 and Salesforce Field Service

Repair Care streamlines field operations across 4 countries with Gen25

Repair Care, a specialist in wood and timber repair products, faced challenges with scalability and disconnected systems as they grew. Their operations relied on manual Excel tracking and individual Outlook calendars, leading to fragmented information and a lack of real-time visibility for their technical advisors and dispatchers. To address this, they partnered with vendor Gen25 to implement Salesforce Field Service.

Gen25 implemented a unified scheduling and service platform that centralized dispatching and automated workflows. This provided Repair Care with a complete, real-time overview of their field operations, eliminated manual tracking, and ensured data accuracy through full system integration. The solution streamlined their processes, connected their teams, and equipped the company for efficient future international growth.

Repair Care