Case Study: Nuffield Health creates friction-free booking journeys with Gen25

Nuffield Health unifies health and gym bookings in one platform with Gen25

Nuffield Health, the UK's largest healthcare charity, faced the challenge of creating a seamless booking experience across its complex range of fitness and health services. Their legacy system struggled with peak demand and limited functionality. They sought a new, scalable solution to unite gym, consultant outpatient, and other bookings into a single platform. The vendor, Gen25, was engaged to configure and build upon the GoMeddo booking engine on Salesforce to meet this need.

Gen25 configured the GoMeddo platform and developed a new app, creating a custom, white-labelled interface that integrated with Nuffield Health's existing technology. This provided customers with 24/7 digital booking for consultant appointments, real-time visibility into gym class availability and waitlists, and a unified view of all appointments. The solution offered Nuffield Health enhanced capacity management and the flexibility to adapt the system themselves, marking a major step toward their goal of a friction-free customer journey across all services.

Nuffield Health