Case Study: Corendon achieves faster, more personalized customer service with Gen25 and Salesforce

Corendon resolves 62% of chats with AI Agent CoCo using Gen25

Corendon, an internationally operating travel company, faced challenges in delivering consistent customer service due to siloed systems across its many departments. This disconnection limited visibility and efficiency. Partnering with Gen25, they sought a solution to centralize data and streamline workflows using the Salesforce platform.

Gen25 implemented a comprehensive Salesforce CRM ecosystem including Service Cloud, Experience Cloud, and an AI chatbot named CoCo. This centralized customer interactions, empowered on-site reps and cabin crew, and automated frequent inquiries. The results included a unified customer view for all teams and a 62% chat automation rate with CoCo, significantly reducing call volumes and improving first-contact resolution for Corendon.

Corendon