Case Study: Celestyal Cruises achieves scalable customer experience and Salesforce efficiency with Gen25

Celestyal Cruises streamlines Travel Partner support and sales with Gen25

Celestyal Cruises, a multi award-winning cruise line, faced challenges with its existing platform as it expanded into new markets. Low adoption, fragmented processes, and complex management of leads, contracts, and commissions were hindering its ability to maintain its high standard of personalized service. To support its growth and enhance both B2C and B2B customer journeys, Celestyal partnered with Gen25 for a Salesforce implementation.

Gen25 designed and delivered a tailored Salesforce platform to address these challenges. The solution included Sales Cloud for lead management, automated Web-to-Lead forms for partner onboarding, and Email-to-Case for centralized support. The implementation streamlined contracts and commissions with Conga automation and integrated Salesforce with central systems for better data governance. As a result, Celestyal's sales teams now work more efficiently with automated workflows, freeing them to focus on building relationships and providing enhanced support for their travel partners. Gen25 provided a scalable, future-ready system that forms a foundation for continued growth and exceptional customer experience.

Celestyal Cruises