Case Study: Boat Bike Tours improves peak-season quote efficiency with Gen25 and Agentforce

Boat Bike Tours cuts quote processing time from 15 to 6 minutes with Gen25

Boat Bike Tours, a travel company specializing in cycling and sailing tours, struggled with an overwhelming seasonal surge in quote requests, creating bottlenecks and slowing operations. Their manual process took an average of 15 minutes per quote, leading to extended customer wait times. To address this, they partnered with vendor Gen25 to implement the AI-driven automation solution Agentforce.

The solution from Gen25 integrated Salesforce Data Cloud to automate quote recommendations. This reduced quote processing time from 15 minutes to just 6 minutes and enabled 60% of requests to be processed and sent immediately. The results included drastic workload reduction, improved customer satisfaction, and optimized resource allocation for better revenue potential.

Boat Bike Tours