Case Study: Canada’s Global Travel Advisory saves $300k+ in travel credits with Gemstone Logistics

Gemstone Travel Logistics Recovers Thousands of Dollars

The customer, Canada's Global Travel Advisory, faced a monumental challenge when the 2020 travel advisory led to over $300,000 in future travel credits that were at risk of being lost. Existing manual tracking methods at Gemstone Logistics were overwhelmed by the volume, and airline policies were changing constantly, creating a high risk of financial loss.

Gemstone Logistics implemented a new, multi-layered electronic tracking system to manage the credits. This solution provided accurate tracking, remote access for their team, and full transparency for the client. The outcome was that all 483 travel credits were processed with zero wasted, successfully recovering the entire $300,000 for the client and establishing a new gold standard for internal data management.