Case Study: Kohler achieves global VR training standardization with Gemba

Kohler achieves NPS 100 and builds a global VR operating system with Gemba

Kohler, a $7.6 billion global company, needed to standardize its operating system and embed cultural values across its entire workforce without the need for extensive travel. To address this challenge, they partnered with Gemba to upgrade and diversify their training programs using virtual reality (VR) to create a scalable global learning journey.

Gemba's solution involved integrating new VR modules, providing a train-the-trainer program, and deploying constant technical support. The results were highly positive, with the first session receiving an NPS of 100 and the train-the-trainer program rated 9/10. Gemba helped Kohler establish the foundation for a global VR operating system, demonstrating significant potential for savings and planning a smooth rollout across North America and APAC.

Kohler