Case Study: Eldon Ingram achieves double-digit sales growth and 27% larger work orders with GEM-CAR

Eldon Ingram - Customer Case Study

Eldon Ingram, a third‑generation automotive repair facility in Stratford, faced the challenge of replacing its shop management system with a solution that would streamline operations, improve parts management and let the team run the business their way. They selected GEM-CAR shop management software for its flexibility and operational tools.

GEM-CAR delivered reporting, parts management and online ordering tools that let Eldon Ingram analyze performance daily and make confident changes. As a result they saw gross sales rise 14% (2013–2014) and 12% (2014–2015), average work order size increase 27%, average sold hours per work order grow by 0.3 hours per invoice, and maintained a 47% parts gross profit, while improving net profit, efficiency and customer focus.

Eldon Ingram

Rob Ingram

Owner