Case Study: Fixatex Ltd streamlines bookings with Geeks Ltd's online self-serve booking system

Fixatex Ltd cuts 75–100 daily booking calls with Geeks Ltd

Fixatex Ltd, a family-owned provider of electrical and fire protection services, faced a significant growth challenge as their staff was overwhelmed by manually handling 75 to 100 daily phone calls for booking electrical tests. This inefficient process limited their scalability. They engaged the vendor, Geeks Ltd, to design and build a self-serve online booking system to overcome this blocker.

Geeks Ltd developed a bespoke booking application that integrated seamlessly with Fixatex's existing job management software. The solution, created through an agile development process, allowed residents to book and reschedule appointments online at their convenience. This reclaimed numerous hours previously spent on manual bookings for Fixatex's team, significantly improved operational efficiency, and enhanced the customer experience.

Fixatex Ltd