Case Study: MaxxSouth improves the customer experience with GeekHive and Drupal

MaxxSouth streamlines customer accounts and one-domain experience with GeekHive

MaxxSouth, a provider of phone and broadband services, faced challenges with long hold times for content updates and a lack of online account management, which frustrated customers and diverted tech support resources. To address this, they partnered with vendor GeekHive to improve their digital customer experience.

GeekHive implemented a Drupal 8 CMS solution that integrated with MaxxSouth's existing technology. This allowed for the launch of an online ordering system and a personalized customer login portal called MyMaxxSouth. The results included a seamless one-domain experience for customers and the implementation of enhanced analytics to track the customer journey, empowering customers to manage their own accounts online.

MaxxSouth