Case Study: NIU Sushi achieves increased profits and real-time issue resolution with Geckoboard

NIU Sushi increase profits by monitoring operations and solving problems as soon as they arise

NIU Sushi is a fast‑growing restaurant chain in Santiago, Chile (founded 2009, approaching nine stores and serving 100k+ customers/month) that uses a web‑based ordering platform to centralize operations. As the chain scaled, Excel- and SQL‑based dashboards weren’t enough — management needed a single, real‑time, mobile‑accessible view of sales, orders, stock and customer feedback to stay on top of operations and stop problems before they grew.

They implemented Geckoboard with custom widgets tied to their databases to monitor sales, cancellations, queues, out‑of‑stock items, complaints and order times (with alarms for delays), plus ongoing ERP integration. The live dashboards let managers spot issues immediately, reduced supervisory headcount and saved costs, and improved decision‑making — for example fixing a take‑away operator error within two weeks and enabling data‑driven menu optimization that boosted profitability.

NIU Sushi

Paul Kisiliuk

New Business and Innovation Manager