Case Study: Komet Sales achieves sub-12-minute average Zendesk reply time with Geckoboard

Komet Sales bring down their average reply time on Zendesk from 90 minutes to under 12 minutes thanks to Geckoboard

Komet Sales is a B2B SaaS platform that helps wholesale flower operations manage imports and logistics. Facing data spread across 30+ cloud tools and a monitoring process centralized on the CTO, the company needed a way to consolidate metrics, make performance visible to everyone, and avoid wasting time drilling into multiple systems.

Instead of building an in-house solution, Komet Sales deployed Geckoboard to connect instantly to their tools and display team-specific, wall-mounted dashboards. The real-time visibility democratized monitoring, sharpened focus as the team scaled, and drove measurable improvement—most notably cutting average Zendesk reply time from 90 minutes to under 12 minutes—and the company now plans to offer similar dashboards to its customers.

Komet Sales

Alejandro Perez

Chief Executive Officer