Case Study: JustPark achieves real-time support visibility and improved customer satisfaction with Geckoboard

JustPark - Customer Case Study

JustPark, which helps nearly 3 million drivers a week find parking, needed real-time visibility into its customer support operation so 25 in-office agents (and offshore staff) could react faster, reduce missed calls and chats, meet SLAs, and improve customer satisfaction across channels.

They implemented Geckoboard dashboards that pull Zendesk Support, Chat and Talk data and display on office TVs via Raspberry Pis—showing satisfaction metrics, live customer feedback, a 7‑day leaderboard and macro-use tracking. The dashboards drove faster crisis response, measurable KPI improvements, healthier agent competition and reduced missed interactions, while providing company-wide transparency and requiring little maintenance.

JustPark

Mike Miner

Head of Customer Support