Case Study: Tabush Group achieves real-time server monitoring and faster ticket resolution with Geckoboard

How Tabush Group uses Geckoboard to monitor their servers and stay on top of support tickets

Tabush Group, an IT consulting firm founded in 2000, needed a simple way to keep an eye on thousands of endpoints and the status of support tickets. With around 3,000 computers to monitor and multiple backend monitoring systems, their tech team lacked a single visual dashboard to spot downtime and track ticket backlog quickly.

They built a custom API and integrated Geckoboard with their server monitors and Autotask ticketing system to show real-time alerts and ticket age on a wall-mounted screen. The dashboard surfaces red alerts for outages and highlights technicians with the oldest tickets, enabling faster incident response, clearer staffing decisions, and positive gamification that motivates the team to close tickets more quickly.

Tabush Group

Elliot Tabush

Systems Analyst