Case Study: NimbleUser achieves company-wide KPI visibility and a customer-centric culture with Geckoboard

How NimbleUser keeps everyone on the same page

NimbleUser, a longtime provider of association management software built on the Salesforce platform, faced a growth challenge: how to keep a distributed, customer‑focused team aligned on the most important KPIs—especially case queue and response times and overall customer satisfaction—so everyone could act quickly and consistently.

They implemented Geckoboard dashboards integrated with Salesforce and Chatter, placed in high‑traffic areas and designed to be engaging (clock, weather, #kudos, birthdays). By limiting metrics to a few actionable KPIs and making them highly visible, NimbleUser shifted behavior across the company—boosting accountability, recognition and focus on customer outcomes while overcoming initial resistance to the investment.

NimbleUser

Sigmund VanDamme

Founder and Chief Customer Officer