Case Study: Arapahoe Community College achieves 3% enrollment growth with Gecko Chatbot

Arapahoe Community College boosts enrollment 3% with Gecko

Arapahoe Community College faced a challenge when the COVID-19 pandemic forced it to move services online, resulting in the loss of 160 hours per week of student staffing for its admissions and welcome center. With frozen budgets, the college needed a resourceful solution to maintain its quality customer service and connect with prospective students. They turned to vendor Gecko and implemented their chatbot service.

Gecko provided a free ResponseBot platform, which the college customized with answers to common questions and COVID-19 information. The solution filled the critical service gap, providing 24/7 support to students. As a result of using Gecko's technology, Arapahoe Community College achieved a 3% increase in enrollment.

Arapahoe Community College