Case Study: Mayekawa improves after-sales service and order handling with Gecko Dynamics

Mayekawa cuts service request handling time with Gecko Dynamics

mayekawa, a manufacturer of advanced industrial compressors, sought a partner to bring a new automated spare parts portal to market. They engaged Gecko Dynamics to build this platform, aiming to streamline the order and delivery process for replacement parts and enhance the customer experience.

Gecko Dynamics implemented a solution featuring a customer module for placing orders and a customer care component, all integrated with existing SAP, Epicor, and Sage 300 systems. The results delivered by Gecko Dynamics included a significant decrease in the time needed to handle service requests, increased sales, greater transparency in asset management, and higher overall customer satisfaction for mayekawa.

Mayekawa