Case Study: a large RCM company reduces credit balances and improves compliance with GeBBS Healthcare Solutions

Large RCM Company - Customer Case Study

A large revenue cycle management (RCM) company servicing over 4,400 healthcare providers faced a significant compliance risk and distorted accounts receivable due to $32 million in unresolved credit balances. These credits, stemming from incorrectly posted payments and contract manager issues, were growing at an alarming rate. The client had an immediate requirement for GeBBS Healthcare Solutions to reduce this amount to under $15 million using their credit balance resolution services.

GeBBS implemented a specialized team of analysts with hospital accounting backgrounds to address the challenge. Their solution involved a detailed study of the accounts, process improvements to the payment posting system, and a targeted resolution strategy. As a result, GeBBS successfully reduced the credit balances from $32 million to $15 million in just 45 days, and then down to under $6 million within 90 days, all while mitigating compliance risks and implementing changes to prevent new credits from forming.