Case Study: West Coast Health System achieves CDI staffing stability and minimized lost revenue with GeBBS Healthcare Solutions

Health System Benefits from Outsourced CDI Services

West Coast Health System, an organization with 18 hospitals and numerous clinics, needed to maintain consistent clinical documentation improvement (CDI) coverage despite staffing disruptions from PTO, leaves of absence, open positions, and sick leave. Missing or inconsistent documentation was putting reimbursement and revenue at risk, creating a need for dependable CDI support. GeBBS Healthcare Solutions provided outsourced CDI services to help address these gaps.

GeBBS Healthcare Solutions quickly placed ICD-10 trained CDI professionals to bridge staffing shortages, provided flexible coverage, staffed an ICD-10 hotline for the system, and trained new CDI RNs. As a result, West Coast Health System experienced no loss of productivity or efficiency during transition and ICD-10 training, while minimizing lost revenue.