Case Study: Large South Eastern Power Utility achieves improved efficiencies and new field service revenues with GE Digital (Worker via ServiceMax)

Large Southeastern Utility Improves Efficiencies & New Field Service Revenues

Large South Eastern Power Utility struggled to meet targets for daily service jobs and upsell revenue because technicians had to repeatedly call dispatch to reschedule appointments or handle onsite sales. GE Digital was engaged, deploying GE Digital Worker (via ServiceMax) to address field service inefficiencies.

GE Digital implemented Work Order Management, Parts Management and offline mobile capabilities to optimize scheduling by skills and certifications, improve technician utilization, and enable onsite sales and lead capture. As a result the utility now runs more efficient field operations, generates new field-service revenue, and better tracks service KPIs—first-time-fix rate, mean time to repair and technician utilization—helping the organization meet its daily jobs and revenue goals.