Case Study: Global Food & Beverage Manufacturing Company achieves optimized manufacturing performance and increased Brilliant Manufacturing adoption with GE Digital

Global Food & Beverage Manufacturer Optimizes Manufacturing Solution with Adoption Services from GE Digital

Global Food & Beverage Manufacturing Company faced critical support and adoption gaps after investing in GE Digital’s Brilliant Manufacturing software to gain real-time visibility and deeper OEE insights across its plants. The company needed full organizational adoption and reliable support to realize the productivity and optimization benefits promised by the solution.

GE Digital addressed these challenges through its Adoption Services, assigning a dedicated Customer Success Manager who escalated and remediated support issues, coordinated bug fixes, and arranged product training with educational services. As a result, support concerns were quickly resolved, manufacturer utilization of Brilliant Manufacturing increased, the company planned a rollout to 18 facilities by the end of 2018, and its executive team began evaluating about $1 million in additional software and services from GE Digital.