Case Study: a utilities provider achieves on-time testing and seamless system integration with GDH

Utilities Provider hits testing milestones for the first time in 20 years with GDH

A utilities provider was consistently behind on its testing deadlines and lacked a formalized quality assurance program. This was a critical issue for a large project integrating its customer information, meter data management, and customer management systems. Their outdated and non-user-friendly systems forced customers to use multiple platforms to manage their accounts. GDH was engaged to address this challenge.

GDH assembled a team of QA analysts, project managers, and application analysts to develop a comprehensive solution. The team enhanced testing capabilities and analyzed service requests to address existing issues before deploying new, cost-effective modules in the Kayenta customer information system. As a result, the utility company met its testing schedule on time and ahead of schedule for the first time in twenty years. GDH ensured seamless integration across all systems via web and mobile platforms, providing customers with easy central access to their utility accounts.

Utilities Provider