Case Study: Internal Revenue Service clears backlog with GDH staffing and onboarding support

IRS onboarded 615+ data entry clerks with GDH

The Internal Revenue Service (IRS) faced a critical backlog of paper returns and a stringent, complex hiring process for Public Trust access, exacerbated by staffing shortages. The staffing firm GDH was engaged by a federal integrator to overcome these challenges and rapidly onboard a large number of data entry clerks.

GDH provided a dedicated project coordination team that streamlined the extensive eQIP background check and onboarding process. This solution enabled GDH to successfully source, onboard, and integrate over 615 staff members, which cleared the initial backlog and established an ongoing operational location to handle future needs.

Internal Revenue Service (IRS)