Case Study: a global technology leader rapidly scales remote support with GDH Managed Services

a global technology leader deploys 10 engineers in under 30 days with GDH

A global technology leader faced an overwhelming surge in demand for its remote collaboration platform at the start of the COVID-19 pandemic. The customer needed to quickly onboard a high volume of Collaboration Engineers to provide tier 2 and 3 support after offering free subscriptions, as their internal team was understaffed for the required level of customer service. They engaged their long-term vendor, GDH, to identify and deploy a qualified team.

GDH implemented a Managed Services solution to rapidly source, screen, and onboard talent, deploying 10 engineers in less than 30 days. This provided a sustainable support model, with new candidates being accepted in two weeks or less. The successful engagement established GDH as a choice provider for the customer and strengthened their relationship through continuous dialogue and direct referrals from hiring managers.