Case Study: a US-based sponsored health insurance company achieves faster, more reliable IT operations with GAVS Technologies

Software Product Engineering, Infrastructure & Security Services for Business Service Reliabili

GAVS Technologies worked with a US-based sponsored health insurance company serving more than 1.2 million members in New York. As the client pursued digital transformation, it struggled with a fully manual, error-prone software deployment process, delays in Salesforce and ServiceNow development, and an overwhelmed service desk during open enrollment and off-hours.

GAVS Technologies implemented deployment automation with DevOps support and ServiceNow integration, Jenkins CI/CD pipeline automation, QA automation and release management, a 24x7 service desk, remote SOC threat hunting, cloud migration and development on AWS, and Salesforce and ServiceNow support. The results included deployment success rising from 60% to 96%, 99% of application release errors eliminated, application delivery 90% faster, security incident discovery accelerated by 300%, ServiceNow first resolution rate improved from 42% to 90%, and major reductions in effort for Salesforce refresh and release cycles.