Case Study: HDFC achieves greater service reliability with GAVS Technologies’ ZIFTM AIOps platform

Service Reliability using AIOps Platform ZIFTM for Leading Financial Services Provider (HDFC)

HDFC, a pioneer in housing finance in India, needed better visibility and control over its critical business applications, especially during month-end operations when high-impact incidents and performance issues increased. The lack of full-stack monitoring, correlation, and predictive capabilities led to unplanned outages and after-hours support burdens for IT staff, creating a strong need for proactive reliability management. GAVS Technologies provided its AIOps Platform ZIFTM to address these challenges.

GAVS Technologies implemented ZIFTM with full-stack monitoring, application performance monitoring, intelligent event correlation, predictions, and remediation guidance to support proactive IT operations. The platform detected 95% of high-impact incidents in advance, reduced high-impact incidents by 25%, and cut MTTR by 70%, while improving user experience visibility and freeing IT teams to focus on other priorities.

HDFC

Sankaranarayan R

Sr. GM - Information Technology