Case Study: a major mortgage service provider achieves proactive IT operations with GAVS Technologies' ZIF™

Mortgage Service Provider - Customer Case Study

GAVS Technologies worked with a major U.S. residential mortgage service provider serving 3.4 million customers. The customer had siloed IT infrastructure, disconnected operations teams, and a fragmented set of tools that made it difficult to analyze data in context, manage the IT landscape cohesively, and avoid frequent service disruptions and rising operational costs.

GAVS Technologies implemented a cloud-based remote NOC using its ZIF™ AIOps platform, centering operations with ZIF™ Command Center and integrating it with ServiceNow and monitoring tools such as New Relic, Foglight, FireScope, vCenter, Nutanix Prism, SolarWinds, and Cisco Meraki. The solution delivered centralized visibility, intelligent alert correlation, predictive analytics, and proactive remediation, resulting in faster L1/L2 response and resolution, a drastic reduction in critical incidents, improved business service reliability, and actionable insights through rich dashboards.