Case Study: New York Hospital achieves 99.99% application availability and better patient care with GAVS Technologies' AIOps-led IT solutions

High-quality and compassionate care for patients empowered by GAVS' AIOps-led IT solutions

GAVS Technologies worked with New York Hospital, one of the busiest hospitals in New York, operating 972 beds across two major divisions and handling 140,000 ER visits and 1.1 million annual visits. The hospital needed to manage end-to-end IT infrastructure, speed up response times, improve service levels, and establish proactive monitoring to better support patient care and clinical operations.

GAVS Technologies implemented its AIOps-led Zero Incident Framework™ along with managed IT infrastructure services, desktop virtualization, and digital healthcare solutions such as mobile shift sign-off and cloud-based electronic fax support. The results included 99.99% system availability, over 75% first call resolution, a customer satisfaction score of 4.7, ticket volume per user reduced from 1.4 to 0.8, 40% less datacenter space, and 30% lower support and maintenance costs.