Case Study: Global Innovative Power and Control Technologies Company improves availability and reduces IT costs with GAVS Technologies

Global Leader in Power Conversion Improves Availability and Reduces Cost with IT Customer Solutions Center

GAVS Technologies worked with Global Innovative Power and Control Technologies Company, a global leader in power conversion technologies, to improve IT support and infrastructure operations. The customer needed 24x7 service desk and monitoring, faster response times, better service levels, higher satisfaction for VIP and non-VIP users, and more efficient operations.

GAVS Technologies implemented a 24x7 co-shore service desk and monitoring solution across critical devices and global infrastructure, supporting 17 locations with tier 1 service desk, desk side support, and VIP ticket handling. The engagement delivered 90% first-contact issue resolution, reduced ticket response time to under 15 minutes, improved availability through proactive monitoring, and achieved 99.9% SLA adherence while increasing customer satisfaction and first call resolution.