Case Study: NY City Hospital achieves improved EHR availability and cost savings with GAVS Technologies' Allscripts services

Driving growth through business-aligned Allscripts services

GAVS Technologies worked with NY City Hospital, one of New York City’s busiest hospitals and a designated 911 stroke center serving more than one million outpatients and 140,000 emergency visits each year. As patient volumes and case complexity grew, the hospital needed a reliable partner to manage its Allscripts Sunrise suite, resolve end-user issues, support reporting needs, and maintain availability and performance.

GAVS Technologies delivered end-to-end support for the Allscripts EHR environment using a pre-defined service-level, onsite-offshore model, completing the transition in less than four weeks. The solution included customization, interoperability improvements through APIs and interfaces, customized reporting, and 24x7 support with automation and lean IT practices, resulting in better user experience, improved productivity, high system availability, and about 35% cost savings.