Case Study: A Closer Look increases collections efficiency with Gaviti

How A Closer Look Increased Volume of Collections with Automated A/R

A Closer Look, a mystery shopping and customer experience firm, faced a manual and labor-intensive accounts receivable process that created inconsistencies and delays as their client base grew. Their challenges were compounded by the COVID-19 pandemic, which threatened to significantly increase delinquent accounts. They turned to the Gaviti platform to automate their A/R collections and streamline their workflows.

By implementing Gaviti's automated collections solution, A Closer Look transformed its process, successfully managing a high volume of collections with greater efficiency. The vendor's platform enabled them to maintain strong cash flow during the pandemic, avoid a substantial amount of bad debt, and foster better client relationships, all while operating with a reduced staff.

A Closer Look

Valorie Gutzman

CFO